Last Updated: July 23, 2026

Refund Policy

This Refund Policy explains how refunds are handled for purchases made on renamer.io. By purchasing a Renamer Pro lifetime license, you agree to the terms outlined below.

Digital product nature

Renamer is a downloadable digital software product delivered immediately after purchase. Once a license key is issued and the software is made available, the product is considered delivered.

Eligibility for refunds

We offer refunds only in limited and reasonable circumstances, including:

  • Duplicate or accidental multiple purchases of the same license
  • Confirmed technical issues that prevent the software from functioning as advertised on supported systems
  • Billing errors or incorrect charges

Refund requests must be submitted within a reasonable time after purchase and must include sufficient information for us to verify the order and issue.

Non-refundable cases

Refunds are generally not provided in the following situations:

  • Change of mind after purchase
  • Lack of usage or unused licenses
  • Incompatibility with unsupported operating systems or environments
  • Requests made after significant use of the software
  • Failure to read product descriptions, system requirements, or documentation

One-time license purchases

Renamer Pro is sold as a one-time software license and does not renew automatically. There are no recurring subscription charges associated with the lifetime license.

License termination

If a refund is approved, the associated license key may be revoked or deactivated. Continued use of the software after a refund is not permitted.

How to request a refund

To request a refund, please contact us through the contact form and include the following details:

  • Order ID or purchase confirmation
  • Email address used for the purchase
  • A brief explanation of the issue

Processing time

Approved refunds are typically processed within 5–10 business days. The time required for funds to appear in your account may vary depending on your payment provider.

Payment providers

Refunds are issued through the original payment method whenever possible. We do not control processing delays caused by banks or third-party payment processors.

Policy changes

We reserve the right to update or modify this Refund Policy at any time. Any changes will be posted on this page with an updated revision date.

Contact

If you have questions regarding refunds or billing, please contact us via the contact form.